Completed Shelf: Recently Added
aadsa
Recent Activity
In their book Winning Behavior , Terry Bacon and David Pugh showed how great companies outperform good ones through behavioral differentiation" - going beyond superior products and dependable service to connect with customers at every touchpoint....
In this landmark new book, James Womack and Daniel Jones deconstruct this broken producer-consumer model and show businesses how to repair it. A massive disconnect exists between consumers and providers today. Consumers have a greater selection...
In the increasingly vital world of social media marketing, if you don't have a strong digital presence, it's like you're not even there. Going Social is an indispensable guide to taking advantage of digital marketing, reaching a critical number...
The former executive vice president of Walt Disney World examines how to serve customers with consistency, efficiency, creativity, and sincerity.